Security. secure
Peace-of-Mind. purchases from private sellers
Chrono24 Buyer Protection: What’s Included
Verified Payment Security
Our Escrow Deal service safeguards your funds by holding them in a secure escrow account throughout the transaction. The funds are released to the seller only after you have received and inspected the medical equipment to your satisfaction.
7-Day Money-Back Guarantee
Our money-back policy ensures your complete satisfaction with your medical equipment purchase. If the equipment you receive is not in the specified configuration or condition as described by the seller, you have the right to return it within 7 days of receipt. This policy promotes trust and confidence in our platform, allowing you to buy with peace of mind knowing that your investment is protected.
Independent Dispute Resolution
In case of any disagreements or issues arising during the transaction, MedicalBase offers neutral, third-party dispute resolution services. This impartial mediation helps to address any concerns and ensures a fair outcome for both parties involved.
Buyer-Seller Agreement Compliance
The terms and conditions of each transaction are strictly enforced by our Escrow Deal service. We monitor the compliance of both parties to ensure a smooth, successful transaction that meets the agreed-upon conditions.
Fraud Detection Measures
MedicalBase implements advanced fraud detection measures to protect both the buyer and seller during the transaction process. By identifying and preventing potential fraud, we maintain a secure and trustworthy environment for our users.
Timely Payment Release
Upon successful completion of the transaction, including equipment inspection and adherence to the agreed terms, MedicalBase releases the funds held in escrow to the seller. This prompt payment distribution benefits both the buyer and seller by ensuring a swift and secure transaction.
Payment via the Escrow Service
Chrono24 provides Escrow Service for free. Payment is transferred and kept safe in Chrono24’s escrow account until you have your watch in your hands. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller.
*For details, please inquire via phone or email.
Proof of ownership
Each private seller listing must pass an inspection before we publish it on our platform. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times.
Insured shipments
We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. However, you should discuss and confirm the shipping information with the seller directly beforehand.
*For details, please inquire via phone or email.
Chrono24’s quality & security team
Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!
Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.
*For details, please inquire via phone or email.
Returns Made Easy
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1. Initiate Return Request
Contact our customer support team within 7 days of receiving the equipment, explaining the discrepancies between the received item and the specified configuration or condition.
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2. Receive Return Authorization
Our team will review your request and provide a return authorization, including specific instructions and a return shipping label to ensure a smooth return process.
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3. Package and Ship Equipment
Carefully package the equipment, following the provided instructions, and attach the return shipping label. Ship the item back to seller within the specified time frame.
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4. Inspection and Refund
Upon receiving the returned equipment, seller will inspect it and confirm the discrepancies. Once approved, we will process the refund to your original payment method.
